Troubleshooting7 min readUpdated July 10, 2026
Common issues
Resolve common setup issues with widget install, realtime inbox, billing, AI, channels, and migrations.
Widget is not rendering
- Confirm the script tag matches the target domain and check for console errors.
- Confirm your organization ID is correct.
- Check browser console for Content Security Policy (CSP) blocking rules.
Realtime updates are delayed
- Confirm WebSocket connections are active and not blocked by corporate firewalls.
- Verify database webhook triggers are sending sync payloads.
- Refresh the page to reconnect any disconnected WebSocket listeners.
AI is inventing answers
- Review the Knowledge Base status to check if the grounding source is active.
- Make sure the source contains the exact details needed to answer the question.
- Check the AI behavior settings page and adjust your confidence thresholds.
Cannot access advanced features
- Check your subscription status in the Billing tab.
- Make sure your card details are up to date and check for payment errors.
- Confirm if the feature you are trying to access is supported on your current plan.