Get Started5 min readUpdated July 10, 2026
Platform overview
Understand how Tinfiz combines AI support, inbox operations, channels, actions, billing, and reporting in one workspace.
Tinfiz is a unified customer support workspace designed to combine artificial intelligence and human support agents seamlessly. Unlike tools that force you into pure bot automation or completely manual ticketing, Tinfiz lets AI handle standard interactions while giving humans immediate supervision, context, and takeover controls.
Platform Pillars
- AI Studio & Grounding: Teach the bot using URLs, internal files, or raw text. Monitor answers and configure channel-specific tones.
- Unified Realtime Inbox: Manage live chat, threaded emails, WhatsApp messages, and voice calls in a single interface with instant updates.
- AI Actions v1: Securely connect your backend APIs. Let AI lookup orders, check schedules, or initiate refunds under confirmation gates.
- Agent Copilot: Internal AI assistant that draft replies, translates text, writes notes, and references past successful resolutions.
- Operations Control: Set SLA policies, organize saved views, collect customer feedback (CSAT), and invite teammates with clear roles.
Plan Restrictions
Certain advanced features like WhatsApp integration, email channels, custom SLA targets, Agent Copilot, and AI Actions are restricted based on your organization's subscription tier (Starter vs Pro or Scale). Always consult the billing tab to check active usage blocks.