Admin5 min readUpdated July 10, 2026
Analytics and reporting
Track conversation demand, SLA pressure, CSAT, action quality, and workspace readiness.
Use the Analytics dashboards to monitor support performance, identify queues under pressure, and check system health.
Core operational reports
- Conversations Intake: Track total incoming ticket volume to forecast support staffing.
- SLA Compliance: Monitor breach rates, average response times, and at-risk spikes.
- AI Grounding Quality: Check bot confidence trends, accurate answers, and takeover ratios.
- API Action logs: Review API success ratios, average latency, and endpoint errors.
- Workspace Readiness: Run checks to ensure SLA rules, webhooks, database keys, and channels are active.