Channels6 min readUpdated July 10, 2026
WhatsApp channel setup
Connect Meta WhatsApp Business, configure tokens, IDs, verify webhooks, and subscribe to message triggers.
Tinfiz integrates directly with Meta Cloud API. You can route customer chats on WhatsApp to your unified inbox and toggle AI auto replies.
1. Gather Meta Developer credentials
Log in to the Meta Developer Console (developers.facebook.com) and create or select your Business App:
Steps
- 1Navigate to WhatsApp > Setup in the Meta sidebar menu.
- 2Copy the Phone Number ID (different from your actual phone number).
- 3Copy the WhatsApp Business Account ID.
- 4Go to Meta Business Settings > System Users. Generate a permanent System User Access Token with the whatsapp_business_messaging permission. (Do not use temporary tokens from the developer panel as they expire in 24 hours).
2. Connecting WhatsApp in Tinfiz
Steps
- 1Open Tinfiz > Channels > WhatsApp.
- 2Enter your Phone Number ID and WhatsApp Business Account ID.
- 3Paste the permanent System User Access Token.
- 4Enter the display phone number (including country code) and display name.
- 5Click Connect WhatsApp. Tinfiz will activate your workspace connection and generate Webhook details.
3. Hooking up Webhooks in Meta Portal
Steps
- 1In your Tinfiz WhatsApp card, copy the generated Webhook URL and the Verify Token.
- 2Return to your Meta Developer Portal and go to WhatsApp > Configuration.
- 3Click Edit under the Webhook section, paste the URL and the Verify Token, and click Verify and Save.
- 4Click Manage under Webhook Fields.
- 5Subscribe to the following events: "messages", "message_deliveries", and "message_reads". This ensures Tinfiz stays synced in realtime.