AI Support5 min readUpdated July 10, 2026
AI Improvements
Review unanswered questions, low-confidence answers, handoff reasons, and suggested knowledge notes inside Knowledge Base.
The AI Improvements view functions as a quality dashboard. It aggregates real-world questions the AI failed to resolve or had low confidence about, giving you a clean loop to update your documentation.
Operational tools
- Unanswered Queue: See the exact questions that triggered the "no verified answer" bot state.
- Handoff Reasons: Inspect the messages that led to human takeover requests.
- Missing Topics: AI clusters queries to highlight gaps in your Knowledge Base.
- Suggested Notes: The system auto-drafts KB notes based on unanswered questions for admins to review, edit, and publish.
Continuous learning process
Steps
- 1Open Knowledge Base > AI Improvements.
- 2Identify a high-frequency unanswered query or missing topic.
- 3Click the suggested note or edit an existing source to add the answer.
- 4Click Re-index to update the vector database.
- 5Verify the update by testing the query in the widget.