Inbox Operations5 min readUpdated July 10, 2026
Notification preferences
Keep agents aware of assignments, new conversations, SLA risk, handoff requests, and approval requests.
Keep agents updated on critical queue updates even when the dashboard is running in the background. Tinfiz supports three notification layers.
Notification channels
| Channel Type | Configurable Scope | Purpose |
|---|---|---|
| In-app Bell | Unread badge, category filters. | Quick updates while using the dashboard. |
| Browser Alerts | Native push alerts (requires browser permission). | Desktop banners when working in other tabs. |
| Email Alerts | Sent to teammate address (requires Resend setup). | Offline updates and escalation reviews. |
Notification triggers
- New unassigned conversation entered the queue.
- Conversation assigned to you by a teammate or routing rule.
- An active conversation is reaching its SLA risk threshold.
- AI requested human takeover for a customer thread.
- An AI Action requires agent review and manual approval.