Every channel, one workspace
Website chat, email, WhatsApp, and voice — all handled through one AI customer service platform instead of scattered tabs and lost context.
AI solutions that are grounded
reliable and humans first.
Tinfiz brings AI chat support, automated customer service, knowledge base, email, WhatsApp, voice, CSAT, and analytics into one intelligent helpdesk — so your team handles less, resolves more, and stays in control.
Start with a plan trial and continue on the same plan for production.
Problem to solution
Too many AI support tools. Too many bills. Not enough automation.
01
What breaks
Most support teams stitch together four or five disconnected tools. A customer support chatbot from one vendor. An AI helpdesk from another. WhatsApp through a third. Voice somewhere else entirely. Each tool has its own login, its own context, and its own monthly cost.
Then comes the pricing model. Per seat, per resolution, per channel — every new hire and every busy week adds another line item. The AI customer support agent isn't included. Voice costs extra. WhatsApp is another tier. Automated customer support features you assumed were standard turn out to be add-ons. The bill just keeps growing.
02
What Tinfiz changes
Tinfiz brings every channel — AI chat support, email automation, WhatsApp, voice, and more into one unified workspace, at one flat monthly price. Not per agent. Not per resolution. Your bill stays the same even if your hiring trends or volume goes up. One AI customer service platform. Everything included. No hidden fees.
Why Tinfiz is the right support workspace for modern teams.
Answers stay grounded
Your AI customer service agent responds only from verified knowledge sources, with built-in source health monitoring and fallback handling for anything unconfirmed. Teams never have to second-guess what customers are told.
One operating loop for support quality
Tinfiz unifies AI support ticket automation, human agents, actions, CSAT, and analytics into one clean operation, so quality doesn't get lost across five separate platforms.
- Real-time inbox ownership and saved views for every human and AI support assistant on your team
- SLA, backlog, CSAT, and action quality signals — all in one place
- Internal notes, timeline, and Agent Copilot for human teams
AI that works with human control.
Let AI answer from approved knowledge, call safe API actions, and request handoff when the customer needs a person.
Your team keeps visibility through assignments, notes, timeline, approvals, CSAT, and analytics.
One place for AI, humans, and customer context to work together.
Tinfiz brings live conversations, inbox ownership, SLA pressure, internal notes, knowledge source visibility, and AI support assistant capabilities into one operational surface. Whether you're running a human team or a fully automated customer support operation, your agents always have full context — no tab switching, no missed history, no blind spots.
Realtime conversations
Inbox preview
API endpoint actions
Let AI read approved systems through safe API actions, with every request visible before it runs.
Test panel and execution preview
Test your AI customer support agent's actions, parameters, and failures before launch.
Safe
Write actions wait for approval.
Visible
Logs show request, response, status, and latency.
Scoped
Secrets and outbound domains stay controlled.
Action logs and approval queue
With Tinfiz AI every action you take is logged, reviewable, and recoverable.
Parameter check
orderId
Execution preview
GET /orders/{id}
Approval gate
write actions
Tinfiz Ai provides instantaneous answers from your provided source
Add a URL, document, or note — watch it become retrievable knowledge, then preview exactly how your AI customer service agent delivers a grounded, verified answer to a real customer query.
Interactive knowledge test
A safe marketing demo. It simulates ingestion locally without calling your production crawler or AI credits.
3 runs leftNo credits used
Widget answer preview
Once chunks are ready, test how a customer-facing answer can stay grounded.
Crawl a page
Paste a public help article or product page.
Index pipeline
Visible only after testing.
Add a source and run the test. The chunk preview will appear here only after ingestion starts.
Widget answer preview
Once chunks are ready, test how a customer-facing answer can stay grounded.
Add a source first
The chat preview stays quiet until knowledge has been tested, so the demo does not feel pre-filled or fake.
Verified source chunks
Source health signals
No-answer fallback
Widget answer preview
Meet customers where they already ask for help.
Deploy AI chat support on your website first, then scale to email, WhatsApp, and voice when you need to cover more ground — one platform, one team, no scatter.
Starter
Website chat
Start with the fastest surface for AI chat support. Widget conversations, automated replies, full history, and seamless human takeover.
Pro + Scale
Handle structured conversations where customers expect complete context, delivered by an AI customer service agent that knows when to escalate.
Pro + Scale
Support high-intent mobile conversations with an AI agent for customer service built for concise answers and channel-specific formatting.
Pro + Scale
Voice
Use 24/7 AI customer support for calls, with transcripts, summaries, and full follow-up context fed back into your support workspace.
Starter includes website chat only.
Pro and Scale include email, WhatsApp, and voice with usage limits.
Track Customer Service Performance Efficiently
Tinfiz turns conversation demand, SLA pressure, customer satisfaction, AI quality, and channel health into one operational view for the team.
DemandVolume trend
SLAPressure view
CSATCustomer signal
Performance and satisfaction
Demand, SLA, CSAT, AI quality, and channel visibility.
Quality view
01
Conversation demand
Track AI customer support volume, intake patterns, and resolution movement before queues pile up.
02
SLA pressure
See at-risk and breached conversations beside the channels causing pressure on your AI helpdesk.
03
CSAT
Measure customer sentiment after resolved conversations and compare AI vs human handling.
04
AI and action quality
Review AI support automation confidence, action success, failure reasons, retries, and latency across every interaction.
05
Channel quality
Understand where AI chat support, email, WhatsApp, and voice need clear attention from the team.
06
Readiness checks
Confirm your AI powered customer support software has the essentials set up before you scale.
Common questions before you start.
A quick, practical overview of how Tinfiz fits into a support workflow without overcomplicating your setup.
Is Tinfiz only a chatbot?
No. Tinfiz includes the website chat widget, grounded AI answers, a unified inbox, team assignments, internal notes, SLA visibility, AI Actions, CSAT, and analytics in one support workspace.
Does the AI answer from my own knowledge base?
Yes. Add text notes, URLs, or documents to the Knowledge Base. Tinfiz uses approved workspace knowledge as context and shows trust signals to agents when answers are grounded.
What happens when AI is not confident?
The assistant should avoid pretending. It can give a clear fallback, offer human help, and create improvement signals so your team can add better knowledge content later.
Can human agents take over conversations?
Yes. Agents can take over, assign conversations, add internal notes, review the timeline, use Copilot assistance, and resolve conversations when the customer is handled.
Which channels does Tinfiz support?
Website chat is available from the start. Pro and Scale plans unlock email, WhatsApp, voice, analytics, AI Actions, and Agent Copilot depending on your plan.
Are AI Actions safe for real API workflows?
AI Actions use explicit endpoints, required parameters, domain allowlists, secrets handling, execution logs, and approval flows for risky write actions.
Bring AI, humans, and support channels into one calm workspace.
Start with the widget and knowledge base, then add channels, AI Actions, voice, CSAT, and reporting when your team is ready.
Start on a trial and continue on the same paid plan for production use.
Simple enough for day one. Strong enough to scale.
01
Install the widget
Start with a customer service chatbot for your website and get your first support surface live.
02
Add knowledge
Ground your AI agent for handling customer queries in approved content from day one.
03
Operate the inbox
Route, assign, take over, measure, and improve your automated customer support operation from one place.